Customer Support Channels
A 60–Minute Response Guarantee
All your help requests will be dealt with in no more than 1 hour after the support ticket or e–mail has been received. If your case requires additional assistance from a server administrator, we will forward the support ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be needed for finding the best solution. And if you order our Admin Services package, all of the server management tasks included there will be carried out whenever you wish.
A Top–Notch Client Care Service
We’ll be at your disposal 24x7 to respond to any questions that you may have connected with our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require help with server management procedures, you can take a glance at our Admin Services package, which includes backup hard drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have provided our Web Hosting Control Panel with a fully detailed knowledge base, which features detailed explanations of all its features and functionalities. Additionally, we have prepared in–depth video tutorials that will further explain to you how to perform a given task or resolve a regularly experienced issue. The instructional articles and the video tutorials are easily reachable from every Web Hosting Control Panel section via the Videos and Help buttons in the upper right corner.